Effective Date: October 1, 2020
WHAT TYPES OF PERSONAL INFORMATION WE COLLECT
We collect information that you provide to us. Personal information you provide to us through the Services or otherwise includes:
- Contact information, such as your first and last name, email and mailing addresses and phone number.
- Account information, such as your user name and password.
- Content you choose to upload to the Services, such as comments and messages in, for example, review forms, review areas, and other message areas (“Forums”).
- Transaction information, such as information about payments from you, details of products or services you have purchased from us.
- Personal Preferences, such details about your dietary preferences and other personal preference information that you provide to the dieticians and/or through the Services.
- Geographical information, such as where you are physically located at the time of purchase and/or when using the Services.
- Marketing information, such as information such your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
- Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
Information we obtain from social media platforms.
Information we obtain from other third parties.
We may receive personal information about you from third-party sources. For example, a business partner may share your contact information with us if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer. We may obtain your personal information from other third parties, such as marketing partners, publicly-available sources and data providers.
Cookies and Other Information Collected by Automated Means
We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and activity occurring on or through the Services. The information that may be collected automatically includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city, state or geographic area; and information about your use of and actions on the Services, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites and mobile applications.
On our Site and webpages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), Flash-based LSOs (also known as “Flash cookies”), web beacons, and similar technologies, and our emails may also contain web beacons. In our Apps, we may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our mobile application.
A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Browser web storage or LSOs, are used for similar purposes as cookies. Browser web storage enables the storage of a larger amount of data than cookies. A “web beacon,” also known as a pixel tag or clear GIF, is typically used to demonstrate that a webpage was accessed or that certain content was viewed, typically to measure the success of our marketing campaigns or engagement with our emails and to compile statistics about usage of our websites. A SDK is third-party computer code that we may incorporate into our mobile applications that may be used for a variety of purposes, including to provide us with analytics regarding the use of our Apps, to integrate with social media, add features or functionality to our app, or to facilitate online advertising.
We may also use Flash LSO on our Site and Apps to collect and store information about your use of our website. Unlike cookies, Flash LSOs cannot be removed or rejected via your browser settings. If you do not want Flash LSOs stored on your computer or mobile device, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our Site.
Web browsers may offer users of our Services the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our websites may not function correctly. Please see the “Targeted online advertising” section for information about how to exercise choice regarding the use of browsing behavior for purposes of targeted advertising.
HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT?
To operate the Services.
We use your personal information to:
- provide, operate and improve the Services, including to facilitate transactions and improve our platform offerings with respect to dietary preferences and services
- provide information about our products and Services
- provide information about third-party products sold on our Site and our Apps
- establish and maintain your user account on the Services
- communicate with you about the Services, including by sending you announcements, updates, security alerts, and support and administrative messages
- communicate with you about events, surveys or contests in which you participate
- understand your needs and interests, and personalize your experience with the Services and our communications
- provide support and maintenance for the Services
- to respond to your requests, questions and feedback
For research and development.
We analyze use of the Services to improve the Services and to develop new products and services, including by studying user demographics, locations and use of the Services.
To send you marketing and promotional communications.
We may send you Bitewell-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the opt out of marketing section below.
To display advertisements.
We may work with advertising partners to display advertisements on the Services. These advertisements are delivered by our advertising partners and may be targeted based on your use of the Services or your activity elsewhere online. To learn more about your choices in connection with advertisements, please see the section below titled “Targeted online advertising.”
To comply with law.
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety.
We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
With your consent.
In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
To create anonymous data.
We may create aggregated and/or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into aggregated and/or de-identified data by removing information that makes the data personally identifiable to you. We may use this aggregated and/or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
WHEN DO WE SHARE PERSONAL INFORMATION WE COLLECT?
Business and Marketing Partners.
We may sometimes share your personal information with partners or enable partners to collect information directly via our Services. For example, we may share your personal information with partners in order to facilitate your transactions with us, and such partners may send you promotional materials or otherwise contact you regarding products and services that they offer. When you choose to register for any of our dietary or other advisory services, we may share the personal information you provide with our dieticians or other third parties affiliated with services. We may also share your personal information with trusted third party partners for the partners’ marketing, advertising, or other purposes.
Other users of the Services and the public.
We may provide functionality that enables you to disclose personal information to other users of the Services or the public. For instance, you may be able to submit content to the Services (such as comments, reviews, and surveys), and we will display your name, username, and a link to your user profile along with the content you submit. We do not control how other users or third parties use any personal information that you make available to other users or the public.
We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety.
We may share your personal information for the compliance, fraud prevention and safety purposes described above.
Access or Update Your Information:
If you are a registered user of our Services, we provide you with tools and account settings to access or modify the profile information you provided to us and associated with your account. You can notify us at any time by contacting us at firstname.lastname@example.org and indicating that you want to edit, correct or remove (and therefore terminate our storage of) your personal information. Upon receipt of your request to remove your personal information, we will remove all information about you from our database to the extent technically feasible and not otherwise prohibited by law.
INTEREST-BASED ADVERTISING AND ADCHOICES
Some of the business partners that collect information about users’ activities on or through the Services may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising.
We may use third party companies to serve advertisements, measure the performance and engagement with our ads, provide analytic, preference, and interest information. In some instances, these ad network providers, social platforms, sponsors, and/or analytics service providers may use their own tracking technology to capture information about your device, use and engagement online.
We may recognize your information across different devices that you use or log in from (i.e. computers or mobile devices.) We may recognize that one cookie ID (i.e. from a computer) may be connected to another device (i.e. smart phone) by the device ID or log in. This may result in you searching for one of our products on one device but seeing an ad later for that product on another device. By knowing what devices are being used by a person or household helps us limit the number of times you may see the same ad across different devices
You can opt out of receiving targeted advertising through the Network Advertising Initiative (NAI) Opt–Out Page. Options are Device-specific, so if you use multiple Devices, you should opt out on each one. You can also opt out of certain targeted advertising programs by clicking on the AdChoices icon that appears on our Site footers and may appear on our advertising. Even if you opt-out of targeted advertising, you may still see our advertisements while you are browsing, but they may not be targeted to you based on your interests. Some social networks (i.e. Facebook), allow you to exercise ad choices, limit data collection and clear your history on that platform as well. . For your convenience we have provided the links to some of the social networks:
Facebook - https://www.facebook.com/ads/preferences/?entry_product=education_page
Instagram - https://www.facebook.com/ads/preferences/?entry_product=education_page
Twitter - https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
Google - https://adssettings.google.com/authenticated
If you choose to opt-out of targeted advertisements, you will still see advertisements online but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, so you may still receive some cookies and tailored advertisements from companies that are not listed.
Opt out of marketing communications.
You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at email@example.com. You may continue to receive service-related and other non-marketing emails.
TEXT/SMS MESSAGE CONSENT AND OPT-OUT
If you choose, you can provide your mobile phone number to receive text message alerts from our Services to receive product and/or dietary information, tips or promotions. You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided. Consent is not required to purchase goods or services. Message and data rates will apply and you should check the rates of your mobile carrier. You can opt out from further text marketing communications by texting STOP to the SMS number used by Bitewell to contact you.
We may share your mobile phone number with service providers and Bitewell marketplace brands with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own marketing purposes without your consent. Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient's mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.
Cookies & Browser Web Storage.
Do Not Track.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Other sites, mobile applications and services.
The Services may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.
The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
INTERNATIONAL DATA TRANSFERS
We are headquartered in the United States and have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.
OUR POLICY TOWARDS CHILDREN
Bitewell maintains the Services for the use of individuals who are 18 years of age or older. We do not solicit or knowingly collect personal information from any individuals under such age, and we do not knowingly market our products or services to persons under such age. If we receive notice or believe that someone under 18 years old has provided us with personal information, we will use reasonable efforts to remove such personal information from our files, or to flag such personal information and (to the extent permitted by law) retain it for the sole purpose of ensuring that it is no longer used.
Our Services are not directed to, and we do not knowingly collect personal information from, persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.
UPDATES AND CHANGES TO THIS POLICY
NOTICE TO CALIFORNIA RESIDENTS
Under California law, California residents who have provided personally identifiable information to a company may have the right to request a list of all third parties to whom that company had disclosed such information for the third parties’ direct marketing purposes during the preceding calendar year, along with a list of the categories of personal information that had been so disclosed. If you are a California resident who would like information on how to exercise your rights concerning third party disclosures, you may send an email to us or contact us via postal mail at:
1601 W Altgeld #2A
Chicago, IL 60614
Attn: California Privacy Rights Administrator
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.